Delightful customer
relationships, at scale
Chatwoot gives you all the tools to manage conversations, build
relationships and delight your customers from one place.
relationships and delight your customers from one place.
To self-host Chatwoot, click here.
Used by 15000+ organizations worldwide
Be in charge of everything that comes
before and after customer conversations
before and after customer conversations
Reports
CSAT
Campaigns
Labels
Stay informed with auto-generated reports
See what is currently going on with your conversations and agents, or
assess which labels or inboxes are the most active, and analyze various
important key performance indicators – from your Chatwoot dashboard.
assess which labels or inboxes are the most active, and analyze various
important key performance indicators – from your Chatwoot dashboard.
Conversations Report
Agents Report
Labels Report
Inbox Report
Teams Report
Host Chatwoot on your premises, own your data
Chatwoot, by default, supports self-hosted installations so that you can own your customer data and
be compliant with the regulations. In addition, our customizable interfaces and powerful APIs
empower you to solve custom support use cases and provide an excellent experience to your
customers, employees, and partners.
be compliant with the regulations. In addition, our customizable interfaces and powerful APIs
empower you to solve custom support use cases and provide an excellent experience to your
customers, employees, and partners.
Open-source, self-hosted, and privacy compliant
Take ownership of your data by self-hosting Chatwoot on your servers
or any cloud service provider. Be compliant with the regulations like
GDPR, CPRA, and HIPAA without sending data to third-party services.
or any cloud service provider. Be compliant with the regulations like
GDPR, CPRA, and HIPAA without sending data to third-party services.
Solve custom support use cases using our APIs
Easily extend Chatwoot with custom integrations. Choose from a rich
set of developer APIs and never be limited by platform features.
set of developer APIs and never be limited by platform features.
Omnichannel support center
Chatwoot connects with popular customer communication channels like Email,
Website live-chat, Facebook, Twitter, WhatsApp, Instagram, Line, etc. This helps you
deliver a consistent customer experience across channels – from a single dashboard.
Website live-chat, Facebook, Twitter, WhatsApp, Instagram, Line, etc. This helps you
deliver a consistent customer experience across channels – from a single dashboard.
Customer engagement made easy
Chatwoot enables your team to be more productive, faster, and
collaborate without switching apps.
collaborate without switching apps.
Canned Responses
Reply to frequently asked questions, using
canned responses.
canned responses.
I need help on how to use canned responses!
Use / to search canned responses below.
Click here, enter / and see how canned responses work
Swiftly run actions with your
keyboard
keyboard
Perform your regular actions like resolving
a conversation or snoozing it until the next
reply.
a conversation or snoozing it until the next
reply.
Hit cmd/ctrl + K to access
G
H
J
K
L
V
B
N
M
<
,
>
.
⌘
command
⌥
option
Team Collaboration
Communicate with your teammates
without leaving Chatwoot. Simply, use
private notes to mention your colleagues
and chat with them about your customer
conversations.
without leaving Chatwoot. Simply, use
private notes to mention your colleagues
and chat with them about your customer
conversations.
Reply
Private Note
@Ivan Pedro
Can you please take a look at this one?
🙂
Automate
your repeated tasks
your repeated tasks
Setup Automation Rules to handle all the grunt
work. So, your customers get all your attention.
work. So, your customers get all your attention.
Chatbot to the rescue!
Dashboard Apps
Embed your own custom apps, and view all your customer data on a
single dashboard.
single dashboard.
A live chat that fits your brand
Engage with your website visitors in real time. Add a live chat widget to
your website that complements your brand.
your website that complements your brand.
Greeting Message
Hello there 👋
Welcome tagline
Reply Time
In a few minutes
Widget Color
Widget Bubble position
Left
Right
Widget Bubble type
Standard
Expanded
Hello there 👋
We are here to help you with your
questions. Ask us anything, or share your
feedback.
questions. Ask us anything, or share your
feedback.
We're online
Typically replies in a few minutes
Start Conversation
And, we are open-source.
Host Chatwoot on your server. Be the owner of your customer data and
never miss any regulatory compliance.
never miss any regulatory compliance.
17k+
Stars
3k+
PRs Closed
240+
Contributors
We put your needs first. That is what keeps us going.
Loved by small and big teams, alike
“Chatwoot offers us the ability to customize the
omnichannel experience the way we want it, as opposed to
other players. Plus: the Chatwoot team is always available to
help. All I need to do is drop a message; they readily
respond to any queries we ask.”
omnichannel experience the way we want it, as opposed to
other players. Plus: the Chatwoot team is always available to
help. All I need to do is drop a message; they readily
respond to any queries we ask.”
Dennis Henry
Tech Lead
“Chatwoot serves as a critical tool
that helps us have real-time
conversations with our donors and
address questions in that not only
drive conversation but donor
satisfaction.”
that helps us have real-time
conversations with our donors and
address questions in that not only
drive conversation but donor
satisfaction.”
Adam Compton
Executive Director of Annual
Giving, NC State University
Giving, NC State University
“Chatwoot is so much better than
Zendesk.”
Zendesk.”
Alexa Kayman
Founding Growth
Bloom
“Chatwoot is my current favorite open
source project.”
source project.”
Miahael Asiedu
“What Discourse is to forums,
Chatwoot is to chats. We’ve grown
about 10X during our time with
Chatwoot. Especially the chat widget
makes it very easy to get feedback.
I've used Intercom before this. We
chose Chatwoot because of its
feature set. Intercom is super
expensive, and more of a marketing
tool. We wanted a useful chat tool
and found Chatwoot to be extremely
helpful.”
Chatwoot is to chats. We’ve grown
about 10X during our time with
Chatwoot. Especially the chat widget
makes it very easy to get feedback.
I've used Intercom before this. We
chose Chatwoot because of its
feature set. Intercom is super
expensive, and more of a marketing
tool. We wanted a useful chat tool
and found Chatwoot to be extremely
helpful.”
Tyler Warnock
Cofounder & CEO
Userfront
“Chatwoot is great! Using them for
our startup VideoTouch and I'm very
satisfied! Great open source
alternative of Intercom, Crisp, and
other expensive chats for websites. 😎”
our startup VideoTouch and I'm very
satisfied! Great open source
alternative of Intercom, Crisp, and
other expensive chats for websites. 😎”
Andrey Novikov
Marketing
VideoTouch
“Just switched to Chatwoot from
Intercom. Feels amazing. Save
money + reply in Slack + just as
sleek. Previously also used Tawkto
(shabby) and HelloTalkApp (pricy).”
Intercom. Feels amazing. Save
money + reply in Slack + just as
sleek. Previously also used Tawkto
(shabby) and HelloTalkApp (pricy).”
Cloakist
“Installed @chatwootapp for customer
support on @slashbaseide It's plain,
simple and easy to use. Also, trying
our @posthog for install analytics.
Both are open source products. One
open-source project for another. 💪
#buildinpublic”
support on @slashbaseide It's plain,
simple and easy to use. Also, trying
our @posthog for install analytics.
Both are open source products. One
open-source project for another. 💪
#buildinpublic”
Paras Waykole
“I'm totally in love with Chatwoot.
Customer service is uniformly awful
without the right tools helping
experts exceed expectations. This
open source system doesn't just rival
the likes of Zendesk. It trumps them -
easily.”
Customer service is uniformly awful
without the right tools helping
experts exceed expectations. This
open source system doesn't just rival
the likes of Zendesk. It trumps them -
easily.”
Dave Thackeray
“Chatwoot has worked very well for
our use case. The new features are
just added advantages; it was
working for us perfectly from the first
version itself. It always solves the
problem for us perfectly. No
complaints.”
our use case. The new features are
just added advantages; it was
working for us perfectly from the first
version itself. It always solves the
problem for us perfectly. No
complaints.”
Jaime Rivas
CEO
Synergy Inc.
“I love Chatwoot for creating an
open-source customer engagement
tool 🤯. Open source is really helping
businesses thrive for free. Respect.”
open-source customer engagement
tool 🤯. Open source is really helping
businesses thrive for free. Respect.”
Lewis Manelaws
“Open-source omnichannel
customer support rails app that kicks
ass. Setting it up was pretty easy;
there's a docker-compose.yaml.”
customer support rails app that kicks
ass. Setting it up was pretty easy;
there's a docker-compose.yaml.”
Martijn Smit
Founder and creator
WhatPulse
“We embedded Chatwoot live chat on
our website and web app. Whenever
people are stuck using our software,
they can quickly reach out and we
can quickly help them. Moreover, we
can see where these customers are
currently – the website or the web
app. Also, being able to upload
images and exchange information is
very useful. Having persistent chat
history is also very helpful, as I can
pick up any conversation again.”
our website and web app. Whenever
people are stuck using our software,
they can quickly reach out and we
can quickly help them. Moreover, we
can see where these customers are
currently – the website or the web
app. Also, being able to upload
images and exchange information is
very useful. Having persistent chat
history is also very helpful, as I can
pick up any conversation again.”
Michael Elias
Founder
Loopz
Customer interaction, on the
go
go
Chatwoot for mobile enables you to browse
conversations, reply to messages and collaborate
with your team. Now available on Android and iOS.
conversations, reply to messages and collaborate
with your team. Now available on Android and iOS.
Opensource customer engagement platform. An
alternative to Intercom, Zendesk & Salesforce
Service Cloud.
alternative to Intercom, Zendesk & Salesforce
Service Cloud.
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